Frequently Asked Questions - DealStock - Everyday Deals

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Accounts: Q How do I create an account?

A
Click Here or on the Register option at the top right hand of our homepage and fill out the required information to create a DealStock account.

Q How do I reset my password?

A
To reset your password, please Click Here or on the link that say's "Forgot your password?" Then, an email will be sent to your registered email account with instructions on how to reset your password.

Q How can I access my DealStock purchase history?

A Click on My Account of the top right of the homepage and log in your account. The first page you see will be your dashboard and you can view all your order details there.

Q How can I access my DealStock Account?

A If you are already a Deal Stock member please click on Account at the top right hand corner of the homepage and log into your account. If you are a new user, click on Register ant the top of the homepage to create a new account.

Q Why has my account been deactivated?

A The account maybe deactivated due to suspicious activity. Please send an email to support@dealstock.com with "Account Help" written in the subject line, and we will address the issue as soon as possible.

Q I am having trouble logging into my account?

A
If you are having trouble logging into your account please first make sure:

1. You have entered your whole email address.

2. The passwords are case sensitive, so please check to see if your Caps lock is turn on.

3. If you have forgotten your password, you can reset by clicking on "Forgot your password"

If you are still having trouble please send an email to support@dealstock.com with “Account Help” written in the subject line.

Q How to reactivate an account that was deactivated or blocked?

A
Contact customer support by sending an email to support@dealstock.com and write "Account Help" in the subject line to have your account assesed.

Q How do I delete my account?

A Thank you for your business, we are sorry to see you go. If you wish to close your account, please email support@dealstock.com and our Custom Support team will take care it as soon as possible.

Q Do I need to create an account to make a purchase?

A You never need to set up an account to purchase from us, but if you purchase from us again it is always a faster process. Also, if you register an account with us, you can stay updated and take advantage of our weekly deals.

Q I am a previous eBay buyer from dealstockcom, do I need to create a new account?

A
No, you do not. Your account is already set up with DealStock. Please click here to set a password and you can access your account by entering your email address and password under My Account.
Ordering: Q How long is each product available?

A
Each products availability depends on the product. Our products sell fast, and if you keep checking the listing and it is no longer visible then we have sold out.

Q What if I missed a deal that I really wanted to buy?

A Keep checking on our product listing. Deals come back all the time and sometimes even better than the one you missed!

Q Can I get emails when new products are available?

A Create an account with Deal Stock and we will send you updates in our newsletter.

Q How do I know if an item is in stock or sold out?

A If the item is no longer visible then the item is sold out. If you click on items that are available you can see below the dropdown menu the quantity we have available.

Q I cannot complete my order, what do I do?

A We are very sorry if you are having trouble with your checkout. Please email us at support@dealstock.com and write “Checkout” in the subject line and it will be taken care of as soon as possible.

Q Did my order go through?

A Once you complete your order you will receive an Order Confirmation via email which will show you your invoice and order confirmation number. Once your order ships you will receive an shipping confirmation email with your tracking number. You should also receive an email with this information. You can also go to the Dashboard in your account and view the orders purchased by you. If you do not receive an e-mail or see the transaction in your account, please send us an e-mail at support@dealstock.com with “Order Confirmation” written in the subject line.

Q How do I contact Customer Support ?

A Contact customer support by sending an email to support@dealstock.com or click on Contact Us at the bottom of the page and fill out the contact form.

Q Where is the receipt of my purchase?

A Once you place the order the receipt is sent in an email or you can view the receipt in your dashboard by clicking on view order.

Q What is that price that’s crossed out?

A The price that is crossed out is our list price. The price you see in red is our sale pricing. Our sales change on a weekly basis, so please see our newsletter or check our listing for weekly updates.

Q Why was my order cancelled?

A If for any unforseen circumstance we need to cancel your order, we will always send you a message. If your order was cancelled by some mistake then please message us at support@dealstock.com with "Cancellation" written on the subject line.

Q How do I cancel my order?

A Once the order is placed and you wish to cancel, please contact customer support at support@dealstock.com with "Cancel" written in the subject line. Once the shipping confirmation and tracking number has been sent to you, we will not be able to cancel the order. Please see the return policy for further information on returns.
Shipping & Delivery: Q When will I receive my order and how long does shipping take?

A Our shipping policy is to ship your order same day if the order is placed before 1 PM CST. Otherwise we ship within 24 hours after order confirmation. We prepare our shipments on the weekends as well and you may receive a tracking number and shipping confirmation but shipments are made only M-F. Our shipping is free for all US destination addresses. Depending on the product we ship USPS Express, USPS First Class Mail, UPS Mail Innovations, UPS SurePost, or UPS Ground. Occasionally, there can be unforeseen and we ask you to allow 7-10 days for delivery. Most shipments are delivered within 2-5 business days. Once, your order ships tracking information will be updated and you will receive an email confirmation.

Q I want to ship to a different address, how do I do that?

A You can change your shipping and billing addresses in your account under Address Book. You can add multiple addresses, but make sure to choose the address you want it shipped to at check out.

Q What are my shipping options?

A DealStock uses USPS (United State Postal Service) and UPS (United Parcel Service) to ship all orders. Due to free shipping, we are currently not offering other shipping options.

Q What is the status of my order?

A Once your order has been processed and shipped you will receive a confirmation email which includes tracking information. You can track your package from USPS or UPS.

Q Do you ship internationally?

A At this time Deal Stock only ships within the US and Canada. We do plan on expanding internationally soon, so please register on our site and you will be notified when update to international shipping.

Q How do I qualify for free shipping?

A As long as the destination address is located in the United States we provide the shipping and handling.

Q Why is my address not accepted?

A Your address may not be accepted if it outside our shipping zones or the address in incomplete.

Q My order says it was delivered but I never received it.

A Please contact your local post office to determine if they are holding the package for you. We also recommend checking with your neighbors to verify it was not delivered to them while you were out. If you are still unable to locate your package, please email support@dealstock.com and our support team will work with you to resolve the issue.

Q How do I place an order if my address can't be verified?

A We use USPS to verify all shipping addresses to ensure proper delivery for our customers. We suggest that you enter the address as reflected in the USPS website (Zip Lookup). To look your address up with USPS, please visit https://tools.usps.com/go/ZipLookupAction!input.action. Once you have verified your address, please attempt to place your order again, making sure that you enter your address exactly as it appears with USPS. If your address cannot be validated from the USPS website, this means that they do not provide service to your area and, regretfully, that we are unable to deliver merchandise to you. We are sorry for any inconvenience this may cause.
Security & Payment: Q What are your Terms of Service?

A
Our Terms of Service are designed to protect both the seller and the buyer from fraudulent situations. By purchasing from our listings:

1. You (as the buyer) agree upon the terms of service we have provided .

2. We (as the seller) agree to deliver upon these agreed terms.

Q Do you have a privacy policy?

A Our Privacy Policy is designed to protect you as our customer. We will never sell your information. We will not send you promotional e-mail's unless requested. The information that you provide is used only for anything related to making sure your order is delivered to you without any issues.

Q How can I see the credit balance I have with DealStock?

A You can view the details of your order on your Account Dashboard when you log into your Account.

Q My credit card is not going through and I am unable to complete my order.

A We apologize you are having difficulty completing your purchase. Please send us an email at support@dealstock.com with "Payment" written in the subject line and we will help to resolve the issue as soon as possible.

Q How can I edit my credit card information?

A Go to your account and click on the "Manage My Cards" link on the left hand menu bar. You can edit your credit card information from there.

Q What options do I have to make a payment?

A We accept all major credit cards: Visa, MasterCard, Discover, American Express as well as PayPal Payments.

Q Is it safe to use my credit card on your site?

A Your credit card information is always safe with us as it is never stored on our servers. Your payment information is sent directly to a secure third party server through secure HTTPS using 256bit SSL encrpytion. When you make an order, our system scans your information for potential fraud. If there is a reason to suspect fraud, we will contact you to verify your order. If you do not verify with us within 24 hours, the order will be cancelled.

Q When is my credit card charged?

A When you complete a purchase, your credit card will be authorized to charge. Final charge will be processed once your order is shipped.

Q How long does it take to refund my account?

A Deal Stock will process the refund within 24-48 hours after your package has been received. Please check with your credit card company or Paypal to confirm when the refund will be reflected in your account.
Returns: Q What is your policy for returns?

A If you are not satisfied with your purchase, we will be happy to accept your return if requested within 14 days of receipt. If the item is defective or damaged a full refund will be provided. You may return / exchange eligible products anytime within 30 days of receiving your order. All returned products must be unused (items cannot be worn, washed, damaged or altered). We also cannot accept returns of goods that are not in their original packaging. Please contact our customer service team and we will promptly assist you with further details at support@dealstock.com with “Returns” or “Exchange” written in the subject line. You will be required to pay the shipping costs for any products that are returned to us. Any products that are sent back that do not follow our return guidelines will not be processed and no credit will be issued. Items marked as *Final sale* are not eligible for returns. Once we have received your return a full refund will be made to your account We to process all returns within 24-48 hours of receiving the item. Should you have any questions about the status of your return or how to return an item, please contact our Customer Service team via Email.

Q What is the mailing address to ship my return?

A Please send all returns to: Deal Stock ATTN Return For Refund 13119 Mula Ct. Stafford, TX 77477 Please write "Return for Refund" on the package so that we can expedite the Refund.

Q How do I return a order if there was no packing slip or receipt with sent with my shipment?

A Please contact support@dealstock.com with "Returns" written in the subject line and a member from our support team will provide you with further instructions.

Q	How do I create an account?
A	Click Here or on the Register option at the top right hand of our homepage and fill out the required information to create a DealStock account.

Q	How do I reset my password?
A	To reset your password, please Click Here or on the link that say's "Forgot your password?" Then, an email will be sent to your registered email account with instructions on how to reset your password.

Q	How can I access my DealStock purchase history?
A	Click on My Account of the top right of the homepage and log in your account. The first page you see will be your dashboard and you can view all your order details there.

Q	How can I access my DealStock Account?
A	If you are already a Deal Stock member please click on Account at the top right hand corner of the homepage and log into your account. If you are a new user, click on Register ant the top of the homepage to create a new account.

Q	Why has my account been deactivated?
A	The account maybe deactivated due to suspicious activity. Please send an email to support@dealstock.com with "Account Help" written in the subject line, and we will address the issue as soon as possible.

Q	How to reactivate an account that was deactivated or blocked?
A	Contact customer support by sending an email to support@dealstock.com and write "Account Help" in the subject line to have your account assesed.

Q	How do I delete my account?
A	Thank you for your business, we are sorry to see you go. If you wish to close your account, please email support@dealstock.com and our Custom Support team will take care it as soon as possible.

Q	Do I need to create an account to make a purchase?
A	You never need to set up an account to purchase from us, but if you purchase from us again it is always a faster process. Also, if you register an account with us, you can stay updated and take advantage of our weekly deals.

Q	I am a previous eBay buyer from dealstockcom, do I need to create a new account?
A	No, you do not. Your account is already set up with DealStock. Please click here to set a password and you can access your account by entering your email address and password under My Account.

Q	How long is each product available?
A	Each products availability depends on the product. Our products sell fast, and if you keep checking the listing and it is no longer visible then we have sold out.

Q	What if I missed a deal that I really wanted to buy?
A	Keep checking on our product listing. Deals come back all the time and sometimes even better than the one you missed!

Q	What is that price that’s crossed out?
A	The price that is crossed out is our list price. The price you see in red is our sale pricing. Our sales change on a weekly basis, so please see our newsletter or check our listing for weekly updates.

Q	I want to ship to a different address, how do I do that?
A	You can change your shipping and billing addresses in your account under Address Book. You can add multiple addresses, but make sure to choose the address you want it shipped to at check out.

Q	What are my shipping options?
A	DealStock uses USPS (United State Postal Service) and UPS (United Parcel Service) to ship all orders. Due to free shipping, we are currently not offering other shipping options.

Q	Can I get emails when new products are available?
A	Create an account with Deal Stock and we will send you updates in our newsletter.

Q	How do I know if an item is in stock or sold out?
A	If the item is no longer visible then the item is sold out. If you click on items that are available you can see below the dropdown menu the quantity we have available.

Q	I cannot complete my order, what do I do?
A	We are very sorry if you are having trouble with your checkout. Please email us at support@dealstock.com and write “Checkout” in the subject line and it will be taken care of as soon as possible.

Q	How do I contact Customer Support ?
A	Contact customer support by sending an email to support@dealstock.com or click on Contact Us at the bottom of the page and fill out the contact form.

Q	Where is the receipt of my purchase?
A	Once you place the order the receipt is sent in an email or you can view the receipt in your dashboard by clicking on view order.

Q	Why was my order cancelled?
A	If for any unforseen circumstance we need to cancel your order, we will always send you a message. If your order was cancelled by some mistake then please message us at support@dealstock.com with "Cancellation" written on the subject line.

Q	How do I cancel my order?
A	Once the order is placed and you wish to cancel, please contact customer support at support@dealstock.com with "Cancel" written in the subject line. Once the shipping confirmation and tracking number has been sent to you, we will not be able to cancel the order. Please see the return policy for further information on returns.

Q	What is the status of my order?
A	Once your order has been processed and shipped you will receive a confirmation email which includes tracking information. You can track your package from USPS or UPS.

Q	Do you ship internationally?
A	At this time Deal Stock only ships within the US and Canada. We do plan on expanding internationally soon, so please register on our site and you will be notified when update to international shipping.

Q	How do I qualify for free shipping?
A	As long as the destination address is located in the United States we provide the shipping and handling.

Accounts

Ordering

Shipping & Delivery

Security & Payment

Returns

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Q	Why is my address not accepted?
A	Your address may not be accepted if it outside our shipping zones or the address in incomplete.

Q	My order says it was delivered but I never received it.
A	Please contact your local post office to determine if they are holding the package for you. We also recommend checking with your neighbors to verify it was not delivered to them while you were out. If you are still unable to locate your package, please email support@dealstock.com and our support team will work with you to resolve the issue.

Q	Do you have a privacy policy?
A	Our Privacy Policy is designed to protect you as our customer. We will never sell your information. We will not send you promotional e-mail's unless requested. The information that you provide is used only for anything related to making sure your order is delivered to you without any issues.

Q	How can I see the credit balance I have with DealStock?
A	You can view the details of your order on your Account Dashboard when you log into your Account.

Q	My credit card is not going through and I am unable to complete my order.
A	We apologize you are having difficulty completing your purchase. Please send us an email at support@dealstock.com with "Payment" written in the subject line and we will help to resolve the issue as soon as possible.

Q	How can I edit my credit card information?
A	Go to your account and click on the "Manage My Cards" link on the left hand menu bar. You can edit your credit card information from there.

Q	What options do I have to make a payment?
A	We accept all major credit cards: Visa, MasterCard, Discover, American Express as well as PayPal Payments.

Q	When is my credit card charged?
A	When you complete a purchase, your credit card will be authorized to charge. Final charge will be processed once your order is shipped.

Q	How long does it take to refund my account?
A	Deal Stock will process the refund within 24-48 hours after your package has been received. Please check with your credit card company or Paypal to confirm when the refund will be reflected in your account.

Q	What is the mailing address to ship my return?
A	Please send all returns to: Deal Stock ATTN Return For Refund 13119 Mula Ct. Stafford, TX 77477 Please write "Return for Refund" on the package so that we can expedite the Refund.